JetStar duds me….my fault too but…..(off topic)

Posted on December 23rd, 2007 by Drazen Drazic

So yesterday the wife calls JetStar (Australian airline) to enquire if one
of the 4 flights (wife, two kids and myself) we have booked for today can be changed to the day after. I needed to stay an extra day in Sydney for business. (The flights weren’t cheap either this time of year). We know it’s within the 24 hour period but thought we’d try….you sometimes get good people. “Not a problem” the lovely lady on the phone tells my wife. “We’ll just need to know when you want to use that flight”. Wife calls me on the phone and I suggest a date sometime later this year as they did not have a flight out for me tomorrow. So wife books a flight on another airline - $300 odd bucks. She calls back JetStar who confirm the change will be no problem to a flight later in the year, but that for some reason, I had to actually call them to confirm the change in flight details. “It won’t be a problem!” I get home, call JetStar and speak to a “gentleman” who tells me I cannot do it. After explaining about the previous 2 calls, with disdain, I am told, too bad, they were wrong! Stupid me suggested I’ll call back and take my chances with someone more pleasant like my wife had spoken too on the previous two calls. Should have known - he proudly proceeded to tell me that he would put a comment on the booking to ensure no one else would make the change per chance I got someone with some Christmas spirit and decency. Sure enough, wife calls again, explains that we would not have changed the ticket and bought another one if we had not been told and then confirmed in a second call that it was okay! (The dude had put a comment on the system - probably something nasty). So $300 odd bucks wasted. Anyway, I wish that miserable sod at JetStar a lovely Christmas…..I am sure he’ll move up in life to be a parking inspector one day and thoroughly enjoy it! He seemed the type.